Copy of Shipping Info
BLACK CORAL OFFERS FREE SHIPPING WITHIN HONG KONG!
SHIPPING RATES BY REGION:
| COUNTRY | STANDARD SHIPPING FEE | DELIVERY TIME |
| HK + MACAU | FREE | 1-2 days |
|
CHINA, TAIWAN |
FREE for orders over $275HKD $55HKD for orders under or equal to $275HKD | 2-3 days |
|
CAMBODIA, INDONESIA, JAPAN, MALAYSIA, MALDIVES, MYANMAR, PHILIPPINES, SINGAPORE, SOUTH KOREA, THAILAND, VIETNAM |
FREE for orders over $550HKD |
5-10 days |
| AUSTRALIA, NEW ZEALAND |
$55HKD for orders over $825HKD |
8-13 days |
|
NORTH & SOUTH AMERICA |
$55HKD for orders over $825HKD |
8-13 days |
| RUSSIA, INDIA, SRI LANKA, QATAR, UNITED ARAB EMIRATES |
$55HKD for orders over $825HKD |
9-14 days |
|
EUROPE |
$55HKD for orders over $825HKD |
9-14 days |
FOR ALL ORDERS:
Black Coral always aim to pack your orders super quickly and dispatch them within 1-3 business days after payment confirmation, unless we are out of stock. In this case, we apologise for any inconvenience and will refund the order.
Please use our estimated delivery times as a guide only. Black Coral does not guarantee delivery dates as unexpected things can occur such as authorisation delays or customs issues etc. Black Coral is not responsible for any delayed packages caused by couriers, especially during high-volume seasons.
Please note Black Coral is also not liable for missing parcels due to any errors on the customer or the courier's part.
If you have any questions related to your delivery, please contact us at info@blackcoralxo.com with your order details.
TRACKING YOUR ORDER:
Once your order has been dispatched, you will receive an email with your tracking information.
If you don't receive an email, don't panic! Please check your junk mailbox as it can often be automatically redirected there due to mailbox settings.
If you still cannot locate it, then it may be possible that we have an incorrect email address for you. Please check your email details and contact us with your Order Number to check the status of your order.
INTERNATIONAL TAXES AND CUSTOMS CHARGES:
When ordering from countries outside of Hong Kong, customs duties and taxes may be payable by you depending on the rules governed by the country and state you are importing to. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.
We try our very best to avoid your parcel incurring customs, duties and taxes, however if your order does in fact attract any customs or duties fees you will be required to cover the costs.
Black Coral is not responsible for any additional taxes and customs charges that are requested during the shipment of your order, as these charges are not determined or collected by us.
Use an import duty calculator HERE to see whether your order will incur any duties or taxes.
ADDITIONAL INFORMATION:
If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email info@blackcoralxo.com with your full shipping address and contact phone number before you place your order so that an account can be set up for you.
Black Coral is not responsible for lost or stolen packages or packages delayed in transit.
The shipping cost for orders is non refundable.
***Please note that the international shipping costs that Black Coral provide do not reflect the cost of return shipping. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Hong Kong as this fee is in no way covered by Black Coral.
